Facilities for Customers with Particular Needs

Please tell us by contacting customer support if:

• you would like help understanding the information that we give;
• you would like the information in a different format, including on audio cassette and in large print; or
• you would like to involve an adviser, friend or member of your family in your dealings with us.

We will do our best to help.

Deaf or hard of hearing customers

Textphone and Minicom users can call customer support using the text relay service by adding the 18001 prefix followed by 0844 892 1111.