www.landregistry.gov.uk
www.landregistry.gov.uk

Customer service

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© Crown copyright 2010

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Our service

Details of what customers can expect from us appear in our Service standards.

We have a Customer Service Manager in each of our local offices.

We also have Office finder tool (that you can use to search for the Land Registry office for a county, district or postcode) and web pages where you can view the contact details for each Land Registry office by local authority delineation, or by alphabetical order.

Note: If you are hearing impaired, please see how we help you.

How to complain

Our document Putting things right explains the complaints process.

Office performance

All offices

Monthly performance

YTD Apr 2010(%)

Target (%)

Accuracy
Registrations error-free under 1 year old

99.1

98.5

Speed of service
Registrations processed within 15 days

88.6

80.0

Official copies and official search Applications processed within 2 days

98.6

98.0

Last updated: 17 June 2010

Contact us

Email or

call 0844 892 1111

Monday to Friday
8am to 6pm

You can also provide
feedback using our
online form.

Service links

Land Registry service opening hours
Customer survey 2009 overview
Changes following your feedback

Customer Service publications

You can access all our publications in the Customer service section in Forms and publications.